Contact Us

Got a question about one of our reviews, spotted something that's changed, or just want to tell us we missed a site worth covering? This page explains what we can help with and the best way to reach us.

What We Can Help With

Moonspin Casino Sister Sites is an independent research and comparison site focused on sweepstakes-style social casinos — the kind of Gold Coin and Sweeps Coin platforms readers look at as alternatives to MoonSpin. We're not a casino, we don't process payments, and we can't manage anyone's player account. With that in mind, here's what does fall inside our lane:

• Corrections — if a bonus offer, excluded-state list or redemption term on one of our pages is out of date, tell us and we'll check it against the operator's current terms
• Suggestions — if there's a sweepstakes casino you think belongs on our radar, or a comparison angle we haven't covered
• General feedback on how we present our reviews, ratings or methodology
• Questions about how this site works, including how we make money from the links we publish

What We Can't Help With

Because we don't operate any of the sweepstakes casinos we review, there are some things you'll need to take up directly with the site in question:

• Account logins, password resets or verification (KYC) issues
• Redemption delays, Sweeps Coin balances or missing bonus credits
• Deposits for Gold Coin packages, refunds or billing disputes
• Anything specific to your personal account activity on a given platform

Each operator lists its own support contact — usually live chat or email — inside its app or on its website. That's the fastest route for anything account-specific, since we simply don't have visibility into individual player accounts.

Before You Get in Touch — A Few Things Worth Checking

A lot of the questions we get are already answered elsewhere on the site, so it's worth a quick look first:

1. If you're wondering how our ratings are built or what independence means for us, our About Us page walks through the research process and our affiliate disclosure in full
2. If your question is about staying within the rules while you play — deposit limits, self-exclusion, or where to find support — see our Responsible Gambling page
3. If it's a legal or usage question about this website itself, that's covered in our Terms and Conditions

A Note on What This Site Is — and Isn't

Every sweepstakes casino we mention operates on a Gold Coin (play-for-fun, no cash value) and Sweeps Coin (redeemable for cash prizes, no purchase required) model — not real-money gambling in the traditional sense. No Purchase Necessary applies across the board: free Sweeps Coins are available through signup bonuses, daily login rewards and mail-in (AMOE) requests, and buying a Gold Coin package is always optional, never a requirement to play or redeem. If a question you're sending us touches on any of that, it helps to mention which specific site and offer you're asking about, since terms — including state availability — vary and do change.

How We Make Money, in Plain Terms

Moonspin Casino Sister Sites earns commission when readers sign up with a sweepstakes casino through links on this site, including the offers shown above from operators like Crown Coins, Spinblitz, Lone Star and others in our lineup. That commission never decides our editorial rankings — a listing's position reflects our research into its coin offers, game library, redemption terms and state availability, not who pays the most. If you're reaching out with a question about how a particular ranking was reached, we're happy to explain our reasoning.

Responsible Play Comes First

Sweepstakes casinos are intended for adults aged 18 and over (21+ on some sites) and are meant to be entertainment, not a way to make money. If a message you're sending us touches on feeling unable to stop playing, chasing losses, or spending more on Gold Coin packages than intended, please also reach out to the National Problem Gambling Helpline at 1-800-GAMBLER. Most of the sites we cover also offer purchase limits, session reminders, cooling-off periods and self-exclusion tools directly in their account settings — our Responsible Gambling page has more detail on using them.

What to Include When You Write In

To help us answer quickly and accurately, it's useful to include:

• Which page or review your question relates to (a link or title is ideal)
• The specific detail you're asking about — a bonus figure, an excluded state, a redemption term
• Whether you're flagging an error, suggesting a change, or asking a general question

We read every message that comes in. We can't promise an instant reply, and we won't pretend to have an answer we haven't actually checked — but if something on this site is wrong or out of date, we'd genuinely rather know about it than leave it standing.